Damage Restoration

Damage Restoration

When water, fire, or mold hits your home, the difference between a small repair and a full rebuild often comes down to the first 48 hours. Relay Home Co. connects you with local damage restoration pros who answer the phone around the clock, show up with a live arrival time you can track on your phone, and put the price in writing before any work begins. No vague windows, no surprise invoices, no waiting days for a callback while the damage spreads. Just fast, certified restoration from a team you can actually see working.

What’s Included

Damage restoration is an umbrella term for several distinct emergency services. Here’s what each one involves when you book through the Relay Home Co. family.

Water Extraction and Structural Drying

Standing water from a burst pipe, failed water heater, or storm intrusion gets pulled out with truck-mounted extractors, then the real work begins: drying the structure itself. Our technicians deploy professional-grade air movers and dehumidifiers from Dri-Eaz, Phoenix, XPOWER, and B-Air, placed according to IICRC drying science rather than guesswork. Moisture meters check wall cavities and subflooring until readings confirm the structure is actually dry, not just dry to the touch.

Flood Damage Cleanup

Floodwater carries contaminants that require a different protocol than clean-water pipe breaks. Our crews follow IICRC, RIA, and IFA standards for category 2 and category 3 water, meaning affected materials like carpet pad and drywall are removed and disposed of properly, not just dried over. Antimicrobial treatments are applied to prevent secondary mold growth in the weeks after the flood recedes.

Mold Remediation

Mold grows fast after water damage, often within 24 to 48 hours in warm, humid conditions. Remediation involves more than wiping visible surface mold: our teams contain the affected area with negative air pressure, remove contaminated porous materials, and treat remaining surfaces to prevent regrowth. The goal is returning indoor air quality to a condition your family can safely breathe.

Fire and Smoke Restoration

After a structure fire, damage extends far beyond what the flames touched. Smoke residue is acidic and etches surfaces within hours, while soot works into every porous material. Our crews use professional cleaning systems and odor-neutralizing equipment to remove smoke damage from walls, ceilings, flooring, and contents, and to address the lingering smell that ordinary cleaning never touches.

Sewage Cleanup

Sewage backups are a biohazard and need to be treated as one. Our technicians wear full PPE and follow containment protocols to protect the rest of the house from cross-contamination. Affected drywall, insulation, and flooring are removed, the area is sanitized with appropriate antimicrobials, and the space is dried to IICRC standards before any rebuild begins.

Water Heater and Appliance Leak Response

A failed water heater or washing machine hose can release hundreds of gallons into a home in under an hour. Our response includes shutting down the source, extracting the standing water, mapping the moisture spread with thermal imaging and moisture meters, and setting up a drying plan specific to the flooring and wall assemblies in your house.

Why Homeowners Choose the Relay Home Co. Family

Relay Home Co. was born from a simple idea: you should be able to watch your home service happen the same way you track a ride-share. Every location in the family works to The Relay Visibility Guarantee, which means you book in a tap, get a live arrival time you can follow to your door, receive photo updates as the work progresses, and pay from a digital invoice texted to your phone. The price is put in writing before anything starts, and the number on that screen is the number you pay. A relay is a clean hand-off, one runner passing to the next so nothing gets dropped. That’s how the job should move from your phone to your front door. Since 2010, the Relay family has held every job to that standard, each location an independent local business that agreed to work this way. Wendell Water Damage Restoration is the Relay family brand for damage restoration, and every crew member is background-checked and uniformed, so you know exactly who is walking through your door before they arrive.

Frequently Asked Questions