The Relay Home Co. Promise
We call it The Relay Visibility Guarantee, and every company in the Relay Home Co. family stands behind it for 365 days from the day your job is done. Here’s the promise in plain words: you will always know who is coming, when they will arrive, and what the work will cost before anything starts. That means a live arrival time you can track on your phone, photo updates of the work before and after, and a written price agreed up front. No four-hour windows. No mystery invoices. No wondering if anyone is actually showing up. Total visibility, from the moment you book to the moment the job is finished.
What the Promise Means for You
On every job, from every brand in the family, you get the same five commitments. None of them are optional. They’re the reason the guarantee exists.
- Book in a tap, no phone tag. You book on your phone, confirm on your phone, and skip the voicemail back-and-forth entirely.
- A live arrival time, not a four-hour window. You see where your technician is and when they’ll be at your door, the same way you track a ride-share.
- Photos of the work, before and after. You get visual proof of what was fixed, installed, or replaced, even if you weren’t home to watch it happen.
- The price in writing before we start. You approve a written price up front. That’s the number you pay. No surprises when the invoice arrives.
- A digital invoice you can pay from the link. The bill lands as a text or email. Tap the link, pay, done. No paper, no checks, no phone calls.
One Standard, Every Brand
Relay Home Co. is a family of local home-service businesses, and every one of them agreed to the same promise before joining. That’s the point. Whether you hire a plumbing brand, an electrical brand, or an HVAC brand under the Relay umbrella, you don’t have to learn a new set of rules or wonder if this company is as reliable as the last one. The arrival tracking works the same way. The photo updates work the same way. The written-before-we-start pricing works the same way. Each location is still an independent local business rooted in its own community, run by people who live there and know the neighborhoods. But the standard they work to is identical. When you see the Relay name, you know exactly what experience you’re getting, every time.
The name itself is a promise. A relay is a clean hand-off, one runner passing to the next so nothing gets dropped. It’s also the small switch that makes the connection the moment you need it. That’s how a job should move: smoothly from your phone to your door, with no dropped steps in between.
What the Guarantee Covers
The Relay Visibility Guarantee applies to every job, from a small repair to a full installation, and it stays in effect for a full 365 days after the work is completed. If we missed a photo update, if the arrival time wasn’t live and trackable, if the price wasn’t in writing before we started, we didn’t hold up our end. The guarantee is our way of saying we’ll make it right. For the full details on how the guarantee works, what it covers, and how to make a claim, visit our Promise Terms page.
Why We Built It This Way
Most homeowners under 45 have never had to sit around waiting for a four-hour window. They track their food delivery, their ride-share, their packages. Then a home-service company tells them “sometime between noon and four” and acts like that’s normal. It isn’t. We started Relay Home Co. in 2010 with a simple belief: home service should work like everything else on your phone. You should tap to book, watch the arrival, see the work, and pay the bill without ever picking up the phone unless you want to. The Relay Visibility Guarantee is that belief turned into a commitment with real teeth. It’s the promise we make because it’s the promise you should expect.
Written by the team at Relay Home Co., where every job is a clean hand-off from our family of local businesses to your front door. For the complete terms and conditions of The Relay Visibility Guarantee, see our Promise Terms page.